Communication Skills in Health & Social Care - Level 2 - Online CPD Course
£19.99
Communication Skills in Health & Social Care - Level 2 - Online CPD Accredited Training Course for Health & Social Care Workers - Skills for Health Aligned
Welcome to our communication skills in health & social care training course for healthcare and social care providers. Our online communication skills in health & social care training courses are developed in line with the latest UK legislation and meet the requirements set out by the National Health Service (NHS), Skills for Health’s UK Core Skills Training Framework (CSTF), the Care Quality Commission (CQC), Skills for Care, UK Health and Safety Executive and other professional and regulatory bodies.
How to access your communication skills in health & social care training course
Follow the easy steps below to purchase and access your communication skills in health & social care course:
- Pay for your courses (All major debit and credit cards accepted)
- Once you have registered you will receive your login details within a few minutes
- You will then be able to reset your password, log in and take your selected online course (s)
- On completion, you will be asked to complete an end of course assessment (minimum 80% to pass)
- You can immediately download, save or print your CPD Accredited Certificate
- Let us know what you think of your online course, leave us a review!
Course aims and objectives
The aims and objectives of this communication skills in health & social care training course are to:
- Know different forms of communication
- Understand barriers to effective communication
- Be able to communicate effectively
- Provide the learner with a full understanding of the current communication guidance for health and social care workers
- To provide essential online resources in an engaging and meaningful way
- To provide a FREE blended learning environment that is available to all individuals and organisations
What is covered in this online communication skills in health & social care course?
This communication skills in health & social care e-learning course covers the following:
Learning Outcomes
- The importance of effective communication
- Types of communication
- Communication with other workers and individuals
- Importance of effective communication
- Communication needs and preferences
- Different methods of communication
- Barriers to effective communication
- Reducing barriers to communication
- Checking understanding
- Additional information and support
- Confidentiality
- Communication in practice
- Online learning resources
- Summary
Who is the online communication skills in health & social care course for?
This communication skills in health & social care e-learning course should be completed by those who work in health and social care services including:
- NHS medical, nursing, AHP and care staff
- Locum doctors and nurses
- Locum allied health professionals (AHPs)
- Agency nurses
- Agency workers
- Healthcare assistants
- Support workers
- Care assistants
- Nursery staff
- Teachers and teaching staff
- Community services
Our online communication skills in health & social care courses should be completed by all healthcare and social care staff. This includes voluntary staff and unpaid working in NHS and private hospitals. Locum doctors, locum allied health professionals, agency nurses and healthcare assistants can also complete these e learning courses.
These communication skills in health & social care training courses are also relevant for health and social care support workers, including those who work for nursing care homes, residential care homes and charities.
Requirements
To complete this communication skills in health & social care e-learning course, you will need access to a computer device, e.g., desktop, laptop, tablet or smartphone device
Career path
Our communication skills in health & social care training courses are suitable for:
- Those who are looking to improve their knowledge of the subject area
- Those whose jobs require periodic continuing professional development (CPD)
- Those who need to show evidence as part of their professional registration requirements, e.g., doctors, nurses and allied health professionals
Assessment and certification
At the end of this communication skills in health & social care e-learning course, learners will be required to complete an online assessment. On successful completion of the knowledge test (80% pass mark), learners will be able to download a FREE CPD certificate that is valid for one year.
Course accreditation
The content of this online communication skills in health & social care training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Payment and additional information
After adding your communication skills in health & social care e learning course (s) to the shopping cart (by selecting Add to Cart), you will be able to make a secure payment using all major credit and debit cards.
Once you have purchased your communication skills in health & social care online training course (s), you will be sent a confirmation e-mail. You will then receive a link and login details to access your e-learning course (s) within a few minutes of purchase
What is communication?
Communication is the act of conveying intended meanings from one entity or group to another through the use of mutually understood signs and semiotic rules.Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Why are good communication skills essential in health & social care?
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills.
Professionally, if you are applying for jobs or looking for a promotion with your current employer, you will almost certainly need to demonstrate good communication skills. Communication skills are needed to speak appropriately with a wide variety of people whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well in a group. Many of these are essential skills that employers seek.
What is the Skills for Health’s UK ‘Core Skills Training Framework’ (CSTF)?
There is increasing recognition that there are wide variations in the quality and consistency of healthcare training provided across the UK. To minimise these challenges, LearnPac Systems works with various UK health and social care organisations to develop statutory and mandatory training courses in line with Skills for Health’s UK Core Skills Training Framework (CSTF).
This includes mandatory training courses in the Skills for Health’s UK Core Skills Training Framework – CSTF Statutory Mandatory Training Subject Guide Version 1.3 , Skills for Health Clinical Care UK Core Skills Training Framework Subject Guide April 2015 and other awareness courses for health and social care workers.
This online communication skills in health & social care course was developed in line with the CSTF learning outcomes.
Why choose our accredited e-learning courses?
The benefits of using our accredited e-learning courses in the workplace include:
- National Skills Academy for Health national delivery partner
- UK accredited e-learning provider
- An approved UK training centre
- Ofqual accredited qualifications
- Nationally recognised CPD certificates
- Free blended learning environment to support existing training
- Access your online training immediately
- Highly interactive e-learning portal
- Substantial cost reductions (no travel fees & other expenses)
- Embrace the benefits of eLearning for healthcare providers
- Significant man hour reductions
- Online training only takes as long as the learners needs
- Low carbon footprint through e learning
- Over 200 online CPD courses
- Repository of online learning materials and assessment
- Fully qualified and experienced trainers, instructors and assessors
- Subject matter experts and content developers
- Convert your existing classroom courses to e-learning courses
- All training courses based on latest guidance and best practice
Communication Skills in Health & Social Care - Level 2 - Online CPD Accredited Training Course for Health & Social Care Workers - Skills for Health Aligned
Course aims
The aims of this online Care Certificate Standard 13 (Health and Safety) training course are to:
- Value the health and safety of individuals at workplaces.
- Appreciate the special handling of hazardous substances at workplaces.
- Promote safe work practices for Healthcare Support workers
Objectives
Learners will be able to:
- Determine the responsibilities of both employers and employees,
- Consider factors to ensure workplace safety,
- Understand what the principles of Health & Safety are,
- Identify the necessary Health & Safety regulations, and
- Understand employer and employee responsibilities.
Learning outcomes
On completion of this online Care Certificate Standard 13 (Health and Safety) training course, the learner will be able to:
- Identify legislation relating to general health and safety in health social care settings.
- List tasks relating to health and safety that should not be carried out without special training.
- Explain why it is essential to assess the health and safety risks posed by particular work settings, situations or activities.
- Demonstrate safe practices for storing, using and disposing of hazardous substances.
- Recognise common signs and indicators of stress, and list ways to manage stress.
What is covered in the online Care Certificate Standard 13?
The Care Certificate Standard 13 covers all the issues related to the management of health and safety in healthcare and social care settings by health and social care support workers. Health and safety legislation, regulations and procedures intended to prevent accident or injury in workplaces or public environments.
All workers have a right to work in places where risks to their health and safety are adequately controlled. Health and safety is about stopping you from getting hurt at work or ill through work. Your employer is responsible for health and safety, but you must help. You also have a responsibility to take care of your health and safety, as well as that of your colleagues
Why is this online Care Certificate Standard 13 training course important?
Health and safety is vital because it protects the well being of employees, visitors and customers (patients and service users in health and social care settings). Looking after Health and Safety makes good business sense. Workplaces which neglect health and safety risk prosecution may lose staff and may increase costs and reduce profitability.
Click Here to buy the full Care Certificate for £49.99 (all 15 Care Certificate Standards)
Each online module or training programme has an assessment(s) and CPD certification. Pass marks and coursework will be specified in descriptions (course overview section) of individual courses.
Frequently Asked Questions About Assessments and Certification
Click on the questions below for answers about assessments and certification.
- There is an End of Course Assessment for each module/course.
- After completing the learning materials, you will be redirected to the End of Course Assessment section.
If you fail the End of Course Assessment, you can reattempt as many times as required (questions will be randomly selected on each attempt).
There are no additional charges when you reattempt the End of Course Assessment.
After completing the End of Course Assessment and achieving a pass mark of 80% or more, you will be able to download, save or print your CPDUK accredited certificate.
On completion of each online module or training programme, and achieving the required pass mark, you will be able to download a CPD certificate (PDF) or request a hard copy. Please note that postage and handling fees for hard copies of certificates apply.
- If you require a hard copy of your certificate, this will cost £8.95 (for handling postage to addresses in England, Wales, Scotland and Northern Ireland)
- International handling and postage will be quoted on a case by case basis.
The certificate will be dispatched to you within 3-5 working days of us receiving your request and payment for postage and handling.
Oxbridge International College Systems is the leading UK provider of accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).
CPD Certification Service – Corporate Accreditation
Oxbridge International College Systems has partnered with The Mandatory Training Group to become the leading UK provider of CPD certified e-learning courses, programmes and qualifications. The benefits of using our CPDUK accredited online courses and programmes include:
- All our e-Learning courses and training programmes are externally peer-reviewed and approved by the CPD Certification Service (CPDUK).
- These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines.
- Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.
Continuing Professional Development (CPD) accreditation benefits both employees and employers. The main advantages are as follows:
- Keeping employee skills up-to-date.
- Maintaining professional standards.
- Building employee confidence.
- Enhancing career advancement.
- Improving job satisfaction.
- Maintaining high standards across the organisation.
- Meeting regulatory and legislative requirements.
- Improving employee commitment to their jobs.
- Sharing best practice across the organisation.
In partnership with The Mandatory Training Group, we offer internationally recognised (Ofqual and the Department for Children, Education, Lifelong Learning and Skills of the Welsh Government approved) vocational qualifications in the following subjects:
- Education and training
- Health and social care
- First aid for all sectors
- Health, safety and compliance
- Business administration and management
- Retail and customer service
- Hospitality and catering
- Childcare and children’s services
- Computing and information technology
- Employment skills
- Public services
- Building industry and construction.
The Office of Qualifications and Examinations Regulation (Ofqual) is a non-ministerial government department (HM Government) that regulates qualifications, examinations and tests/assessments in England and, until May 2016, vocational qualifications in Northern Ireland. Colloquially and publicly, Ofqual is often referred to as the exam “watchdog”. Ofqual regulates all the awarding bodies in the UK.
The Department for Children, Education, Lifelong Learning and Skills is an established subdivision of the Welsh Government. It is responsible for education, training and children’s services in Wales under powers devolved from the Department for Children, Schools and Families of the UK government under Schedule 5 of the Government of Wales Act 2006. It is headed by the Minister for Education (Welsh Government).
All our statutory and mandatory training courses for health and social care are aligned to the UK Core Skills Training Framework (CSTF).
With a highly mobile workforce, health and social care employers often need to identify recruits’ previous statutory and mandatory training. Where the training information is lacking, some staff can repeat training unnecessarily, wasting time and money. The UK CSTF was launched in 2013 to address this issue. It allows health and social care employers to recognise statutory/mandatory training to a standard, trust that information and reduce duplication of training.
Click the red button labelled ‘Buy Course(s) for Yourself’.
You will see that the course has been added to your basket within a green bar which is displayed at the top of the screen.
Click the button ‘VIEW CART ’ to view all the courses in your basket.
To proceed to checkout, click the red button labelled ‘PROCEED TO CHECKOUT’.
If you are a returning customer, you must log in to your account using your existing details. You will be redirected to the checkout page to complete your purchase. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers. If you are a new customer, fill in the form fields as displayed. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.
Click the red button labelled ‘Buy Course(s) for Others’.
You must enter the number of licences you require. Licence(s) refers to the number of learners/staff who must complete the course material.
You will see that the course has been added to your basket within a green bar which is displayed at the top of the screen.
Click the button ‘VIEW CART’ to view all courses in your basket.
To proceed to checkout, click the red button labelled ‘PROCEED TO CHECKOUT’.
*If you are a returning customer, you must log in to your account using your existing details. You will be redirected to the checkout page to complete your purchase. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers. If you are a new customer, fill in the form fields as displayed. You must enter your debit/credit card details to complete the purchase through our secure payment gateway using all major card providers.
Oxbridge International College Systems is the leading UK provider of learning management systems (LMS), online training solutions and workforce development software.
In partnership with The Mandatory Training Group, we are the leading providers of UK accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).
Our key services include:
- Licence off-the-shelf courses (Over 500 courses, programmes and qualifications)
- Learning Management System (Interactive LMS that works on desktop computers, laptops and mobile phones)
- Multi-tenant/white labelled LMS (Add your organisation’s logo, colour and branding to customise your LMS portal)
- Licence SCORM files (Use our SCORM compliant files on your own LMS)
- Become a reseller partner (Sell our online courses on your website or other e-commerce platforms)
- Bespoke content development (We can research, curate, design and publish interactive online courses)
- E-learning course authoring (We use adaptive e-learning authoring software to design and publish highly interactive and engaging courses)
- Classroom content conversion (We help organisations and training providers to convert classroom training to online courses)
We provide over 500 online courses, programmes and qualifications in the following categories:
- Business Administration and Entrepreneurship
- Health, Safety and Welfare at Work
- Health and Social Care
- IT and Cyber Security
- Leadership and Management
- Mental Health Awareness
- Microsoft Office Applications
- Personal and Professional Development
- Statutory and Mandatory Training
- Soft Skills Development
- Train the Trainer
- Workplace Diversity
Oxbridge International College Systems is a leading UK provider of accredited online training courses, programmes and qualifications. Contact our Support Team on 024 7610 0090 or via Email to discuss your online training requirements.
To gain a CPDUK accredited certificate, learners are required to complete an end of the course/module assessment and achieve the specified pass mark.
For the majority of our online courses, you will be asked to answer 20 questions in your end of course assessment.
These questions are a combination of single and multiple-choice questions, reordering answers, filling in the blanks and open answers. Where the number of questions or pass mark vary, this will be specified in the course overview section.
To gain a CPDUK accredited certificate, you must score 80% or more in your end of course assessment.
Click here to see the full list of our e-learning courses and accredited programmes.
When you get assigned to the training course, you will have 365 days of unlimited access to the training materials and the end of course assessment for no extra charge.
The number of attempts on assessments/exams for online CPD courses is unlimited.
You will not be charged to retake the end of course assessment.
*You will have 365 days of unlimited access to the training materials, end of course assessment and CPD certification for no extra charge.
When you get assigned to the training course, you will have 365 days of unlimited access to the training materials and the end of course assessment for no extra charge.
You can retake the end of course assessment as many times as required with no extra charges.
When you get assigned to the training course, you will have 365 days of unlimited access to the training materials, activities and the end of course assessment for no extra charge.
You can retake the end of course assessment as many times as required with no extra charges.
Oxbridge International College Systems works with partners, including The Mandatory Training Group to provide accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).
All our online training courses, programmes and qualifications are externally peer-reviewed and approved by the CPD Certification Service (CPDUK).
These courses comply with the universally accepted Continuous Professional Development (CPD) guidelines.
Our CPD certificates are recognised internationally and can be used to provide evidence for compliance and audit.
Click here to see our CPD Certification Service accreditation.
We are the leading UK providers of accredited online training courses, programmes and qualifications that are approved by the CPD Certification Service (CPDUK).
All our online training courses and programmes are independently reviewed and mapped to Ofqual qualifications and relevant frameworks (e.g. HSE, Resuscitation Council (UK), ICM, CQC, CSTF, Skills for Care and HCPA).
Yes, all our online training courses and programmes are internationally recognised and verifiable for CPD hours completed.
The content of our online training courses, programmes and qualifications have been independently peer-reviewed and certified as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
The target audience for each online course will be stated in the overview of each course. We offer a wide range of entry-level awareness courses for unqualified individuals.
The majority of our current online courses are Continuing Professional Development (CPD) modules and programmes. These online courses range from:
- Awareness (Level 1 – Introductory),
- Intermediate (Level 2), and
- Advanced (Level 3-5).
*We strongly recommend that unqualified individuals start by completing the Level 1 modules before the intermediate and advanced modules.
Certificates are issued based on the type of training course you have completed, e.g. single online modules, consolidated e-learning programme or Ofqual approved qualification.
The course title and overview will state whether it is an Ofqual approved qualification or continuing professional development (CPD) course.
The overview section will also state the type of certificate(s) that you will receive on completion of the full course or individual modules.
Click here to see our online statutory and mandatory training package
All our online training courses have an end of course assessments. Once a learner has completed the end of course assessment, they will be able to download, save or print their CPD accredited certificates.
You only pay the advertised price for both the course and certification (pdf certificate).
On completion of each module, you will be able to download, print or save your CPD certificate.
If you require a hard copy of your CPD certificate, you will have to pay £8.95 for postage and handling within the UK (England, Wales, Scotland and Northern Ireland).
The hard copy certificate will be dispatched in 3-5 working days after receiving the request and payment for postage and handling.
International postage and handling fees will be quoted on a case by case basis.
To maintain standards, the National Health Service (NHS) and other Care Quality Commission (CQC) regulated health, and social care providers require training that is based on recognised frameworks and accreditation.
Yes, all our statutory and mandatory training courses are suitable for refresher training in NHS settings, including:
- NHS hospitals,
- NHS Clinical Commissioning Groups (CCGs),
- General practice staff,
- NHS and private dental providers, and
- Private and charitable healthcare providers.
When you get assigned to the training course, you will have 365 days of unlimited access to all the training materials and the end of course assessment for no extra charge.
You can redo (repeat) any of the sections of the course as many times as required.
You will not be charged as long as it is within the 365 days that you are entitled to the training course(s).
Click here to see our accredited training courses, e-learning packages and Ofqual approved qualifications.
The length of our online courses depends on the aim, objectives and learning outcomes. The course duration will be stated in the course overview section (in the course description).
The duration of our online courses, programmes and qualification will be stated in the course overview.
Also, see the course duration guide below:
- Level 1 (awareness courses) takes 30-60 minutes.
- Level 2 (intermediate) takes 60-90 minutes.
- Level 3 and above (advanced) takes 90-240 minutes.
*Some specialist continuing professional development programmes (CPD) are a combination of various modules a, for example, Level 1 and Level 2. The course overview section will specify the duration of each module and combined CPD hours.
If learners experience any problems, for example, issues with the e-learning portal, course content or end of course assessments and exams, they can contact our Support Team via email or live chat.
Learners can contact our Support Team via email or Live Chat if they experience any problems with the e-learning portal, course materials or end of course assessments and examinations.
We offer very competitive volume discounts for users looking to enrol multiple candidates on to any of our online training courses, programmes and qualifications.
Yes, we offer competitive volume discounts for bulk purchases.
Please follow the link below to find out more about our volume discounts for organisations:
Click here to see our volume discounts for organisations.
Alternatively, contact our Support Team on 024 7610 0090 or via Email to discuss your organisational e-learning requirements.
We provide some free courses on our website. These courses are tagged/priced £0.00 unless it is a promotional campaign product which will have a discount code attached.
To access our free samples, type in “Free” in the search bar to find out more about the courses on offer.
Our e-learning modules count towards continuing professional development (CPD) hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
The career path(s) for each course will be stated in the overview of each course.
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Click here to see our accredited training courses, e-learning packages and Ofqual approved qualifications.
We have developed our Oxbridge International College LMS to enable learners to start their courses within minutes of buying the course(s). Login details will be sent via email. Once you complete your purchase, we will send you an email confirming your purchase straight away.
Within 2-5 minutes, we will send you another email with your login details. You will be able to login and start your online course once you receive your login details.
Check your inbox, if you cannot find the email (with your login details), please check your junk or spam folder.
If you have provided a mobile phone number, you will also receive a text message with a link to start the course(s), as well as your login details.
Click here to see our accredited training courses, e-learning packages and Ofqual approved qualifications.
Unlike many e-learning portals, our Oxbridge International College LMS allows learners to complete their online courses at their own pace, in their own time, and on any device of their choice.
Yes, you can complete your online courses at your own pace, in your own time.
You can leave the course and start where you left off.
You do not have to restart the online course from the beginning.
You require login details (username and password), to access your online course(s). Login details are sent to the learner or administrator via email within a few minutes of purchasing the course(s).
Please check your email inbox. You should see an email with your username and password.
If you do not find these details in your inbox, please check your junk/bulk email folder. Some email providers automatically send the email with your login details to the junk/bulk email folder.
If you have provided a mobile phone number, you will also receive a text message with a link to start the course(s), as well as your login details.
If the email is not in your junk/bulk folder, please send us your ‘Order Confirmation’ email, which shows your full name, order number and course(s) you have bought. Our Support Team will then check your order details and resend them to you.
You require login details (username and password), to access your online course(s). Login details are sent to the learner or administrator via email within a few minutes of purchasing the course(s).
Please check your email inbox. You should see an email with your username and password.
If you do not find these details in your inbox, please check your junk/bulk email folder. Some email providers automatically send the email with your login details to the junk/bulk email folder.
If you have provided a mobile phone number, you will also receive a text message with a link to start the course(s), as well as your login details.
If the email is not in your junk/bulk folder, please send us your ‘Order Confirmation’ email, which shows your full name, order number and course(s) you have bought. Our Support Team will then check your order details and resend them to you.
Login details (username and password), are required to start your online course(s). Login details are sent to the learner or administrator via email within a few minutes of purchasing the course(s).
Please check your email inbox. You should see an email with your username and password.
If you do not find these details in your inbox, please check your junk/bulk email folder. Some email providers automatically send the email with your login details to the junk/bulk email folder.
If you have provided a mobile phone number, you will also receive a text message with a link to start the course(s), as well as your login details.
If the email is not in your junk/bulk folder, please send us your ‘Order Confirmation’ email, which shows your full name, order number and course(s) you have bought. Our Support Team will then check your order details and resend them to you.
Our Oxbridge International College online learning portal allows learners to start, stop, and continue their course at a time suitable for them. Your course progress will be saved where you left off, rather than starting all over again.
Yes, you can leave the online training at any stage, then resume at a later time.
Your course progress will be saved, and you won’t have to start from the beginning.
The UK Core Skills Training Framework (CSTF) sets out the statutory and mandatory training topics for all staff working in health and social care settings. The CSTF includes nationally agreed learning outcomes and training delivery standards.
The following statutory/mandatory training subjects are covered in the UK Core Skills Training Framework (CSTF):
- CSTF Equality, Diversity and Human Rights.
- CSTF Equality, Diversity and Human Rights (Scotland).
- CSTF Health, Safety and Welfare.
- NHS Conflict Resolution (England).
- CSTF Fire Safety.
- CSTF Infection Prevention and Control.
- CSTF Moving and Handling.
- CSTF Safeguarding Adults.
- CSTF Preventing Radicalisation.
- CSTF Safeguarding Children.
- CSTF Resuscitation (Adult Basic life Support).
- CSTF Information Governance and Data Security Awareness.
Statutory and mandatory training courses are essential for all staff working in health and social care settings, including Health and Social Care Tutors.
Our statutory and mandatory training packages are suitable for Health and Social Care Tutors.
Refresher training helps all health and social care workers, including those involved in education (Tutors) to keep up to date with legislation, regulations best practice recommendations.
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Oxbridge Professional Training is the leading UK provider of accredited online training courses, programmes and qualifications.
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Oxbridge Professional training e-learning system is suitable for anyone and everyone! Our interactive learning management system caters for all sectors and organisation sizes; big and small as well as individuals.
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